How it works
Six steps from a one-minute eligibility check to ongoing care, starting with a free nurse call. No referral, and nothing to travel to.
- A free nurse call to check your eligibility
- AHPRA-registered doctors, by telehealth from home
- A treatment plan built around you
- E-scripts sent straight to your pharmacy
Your six steps
Here is what happens after you check your eligibility, from the first call to ongoing care.
Step 1
Check your eligibility
Nine quick questions online, about a minute.
Step 2
Tell us about your health
A short intake form arrives by email. Our nurse can help.
Step 3
Free nurse call
A nurse talks you through the process and books your doctor.
Step 4
Doctor consultation
Fifteen minutes by telehealth with an AHPRA-registered doctor.
Step 5
E-script to your pharmacy
If treatment suits you, your script goes straight to a pharmacy.
Step 6
Ongoing care
Your nurse checks in, and the team is a call away.
- 1. Check your eligibility
- Complete a short eligibility test online. Alternatively, call us on 1300 421 597 to discuss with our team.
- 2. Tell us about your health
- If eligible, you'll receive an email with a link to the New Patient Intake Form. Our nurse can assist you if needed.
- 3. Free nurse call
- One of our nurses will call you to discuss the process and schedule your doctor appointment.
- 4. Doctor consultation
- Attend a 15-minute telehealth consultation with an independent, AHPRA-registered doctor.
- 5. E-script to your pharmacy
- Where clinically appropriate, your doctor may issue an electronic prescription following your consultation. Prescriptions can be sent directly to our partner dispensary or your preferred pharmacy, depending on your personalised treatment plan.
- 6. Ongoing care
- Our nurses will check in after your first appointment. Contact our team anytime for support.
What to expect
During your nurse consultation
Your free nurse consultation is an opportunity to discuss your health needs and determine if our services are right for you. Our friendly nurses will review your medical history, explain the process, and answer any questions you have. This consultation is completely free, and there's no obligation to proceed.
During your doctor consultation
Your 15-minute telehealth consultation is conducted via secure phone. The doctor will review your health history, discuss your symptoms and goals, and determine if alternative medicine treatment is appropriate for you. If treatment is prescribed, an e-script is sent directly to your chosen pharmacy.
After your appointment
Our care doesn't stop after your consultation. Our nursing team will check in with you to see how you're going. You can contact us anytime on 1300 421 597 for support. Follow-up consultations are recommended every 3 months minimum to review your treatment plan.
Questions patients ask
Costs, scripts, referrals and what happens on the call.